Shipping & Returns

Delivery

We aim to despatch goods within 24hrs of completion of payment process for orders paid by credit/debit card or postal order. Orders paid by cheque will not be despatched before clearance of cheque. This during our busy periods this may not be possible, however we will endevour to dispatch as soon as possible. 
We will post items via the delivery method selected however we accept no responsibility for loss, damage or late delivery through no fault of our own. In certain cases it may be possible to claim compensation for lost items however we need to be notified within 14 days that the product has not arrived else we will not be able to claim and you may lose the money spent on that lost item. In the exceptional circumstances where we find we are at fault ie. lost order, we will send the item and refund all postage costs.
The following applies to goods ordered over the value of £50 or of a large nature items below will generally be dispatched via our nominated courier service.

All goods over £50 are delivered via carrier service, Monday - Friday, and require a signature upon receipt and the following applies:

UK Mainland Customers - Delivery is made by carrier, If you cannot arrange for someone to be available to sign for the goods, please let us know immediately for an alternative delivery date or alternative delivery address to be scheduled.

UK Offshore Customers/EU Customers - As above except delivery is between 2 - 7 days depending on destination country. You will be notified of an approximate delivery date.

International Customers - As above except once posted it is out of our control. Upon ordering a product for international delivery you are accepting that if for any reason the goods are held up or seized at your countries customs it is your responsibility to try and have them released and any costs incurred or loss is accepted by you. You also need to be aware that our delivery costs do not include any duty or taxes that may be payable in your country. If you are not happy with this, with the greatest of respect, please do not order from us!

Delivery charges:
These are priced per item based on weight and value, Special rates apply for bulk orders. We reserve the right even after confirming your online order via email to obtain quotes from delivery companies for the cost of delivery of your item and if delivery cost is found to be more than the price previously charged to give you the option to pay the extra to have it delivered or to have a full refund. We will not be obligated to deliver the item at the previously charged price and put us in a loss making situation.

16 Goods ordered in error

We will refund monies for any product ordered in error as long as it is returned to us at your expense and it is received in the same 'New' condition that it left us in. The cost for delivery to you will not be refunded this will be deducted from your refund at the exact cost to us.

17 Faulty / Damaged Goods
You must take responsibility for checking over the goods and unpacking whilst the delivery driver waits if neccersary. In the unlikely event that the goods received are faulty or damaged, you must sign for the goods as damaged. If you sign to say that they are received in good condition we must assume that they were in good condition when delivered or you have confirmed acceptance of the goods in this damaged condition and we will not be able to rectify any fault how so ever caused or make any payments of compensation. You must notify us within 24 working hours of delivery by email or telephone or else a damage claim may not be possible. Depending upon the extent of the fault / damage, you may be sent a replacement you will be asked to return the goods in their original packaging (where possible) to our address (see About Us). In the event that you are asked to return the goods, you will be offered a refund or replacement, providing there is no evidence of misuse.